Hospital Policies

Appointment Policy 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will schedule a hospital admission sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he or she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, as well as our staff, we require that all vaccinations be up to date, barring a medical exemption. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. For example, cats should ideally be brought in cat carriers, and dogs in either carriers or on a tight leash.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

We prefer all cats to be presented in an appropriate cat carrier or, at minimum, on a leash.

Flea Policy

For the health of all of our patients, we strive to keep our hospital flea free! Please be advised that at every visit we will thoroughly check your pet for signs of fleas, and if we do detect fleas on your pet, we will recommend the proper preventives and medications. If we are admitting your animal to our hospital, we will be treating them for immediate flea eradication.

Aggressive Patient Policy

We understand that not all dogs and cats are excited to come to the vet. We will do all that we can to respectfully and gently handle an aggressive patient. However, sometimes this may require a soft muzzle and/or chemical sedation in order to give your pet the care they need, as well as keep our staff and our clients safe.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover and American Express credit cards as well as cash and personal checks. We are now accepting care credit.

 If you are interested in applying for care credit, please visit our page Payment Options listed under "New Clients"

If you are leaving us, we are sad to see you go and would love to know why it is that you are leaving. We ask that if you are going somewhere else, to please fill out the form below and return it to us, so that we can give you your pet's medical records. We do not fax records to other animal hospitals due to hospital policy. We will fax to your own personal fax, e-mail or ask that you come in to pick up your pet's records.

• Record Release